General Health & Safety Measures

• Our staff from all departments will be wearing a mask and disposable gloves at all times, keeping from guests a distance of at least 2m and avoiding handshakes.
• Our staff has been trained in preventive measures and been provided with the necessary equipment.
• An incident book will be filled in and kept on file.
• Guests’ personal details will be asked upon arrival, will be kept on file and will be handed to the authorities if asked.
• Hand sanitizer can be found at the reception, all public areas as well as in each room.
• Social distancing reminders and floor signs can be found in all public areas.
• Medical kits are available in case of someone not feeling well.
• Check-in starts at 15:00 and check-out is until 11:00. This allows ample time for room cleaning, disinfection, and physical ventilation.

Reception

• There is always hand sanitizer available on the reception desk.
• All surfaces and high touch points are disinfected regularly, especially after someone has entered the room.
• Only one person/room can enter the reception at a time.
• Open-air check-in and check-out are possible.
• Any bills and receipts will likely be sent by email.
• Rooms’ keys are disinfected before they are delivered to the guest and after they are returned.
• The reception door is always open for natural ventilation

Cleaning

• Our housekeeping staff has been specially trained and equipped with masks, disposable gloves, disposable aprons, disinfectants, and steam cleaners.
• All rooms are naturally ventilated and thoroughly cleaned after each departure with disinfectants and fabric surfaces are cleaned with a steam cleaner. High touchpoints are sprayed as well.
• Room cleaning during guests’ stay is made only upon request. The same applies to fresh linens and towels.
• Linens and towels are washed in high temperatures.
• Turndown service is unfortunately no longer permitted.

Rooms

• All items are removed from the room (menus, papers, glasses, bottle openers, cuttlery, kettles, coffee/sugar, decorative pillows, and decorative fabrics).
• There is hand sanitizer in each room.
• Min-Bars are not stocked with products but guests can order room service at no extra cost.
• Breakfast as well as other meals and drinks will be delivered at the door of your room to avoid close contact between guests and the staff.
• Visitors from outside the hotel are not permitted.
• Breakfast and room service menus will be emailed to you upon check-in. You can place your order over the phone or through Whatsapp.

Main Pool (Sophia Boutique Hotel)

• You will find several hand sanitizers around the pool
• Up to 8 people are allowed in the main pool at the same time.
• The sunbeds (per couple/room) are at least 2 meters apart
• Pool towels are available in the rooms and by the pool.
• All furniture and high touch points are disinfected after each guest.

Transfer

• Hand sanitizer is available in the car.
• The driver and the passengers must wear a mask.
• Windows are kept open for natural ventilation.
• We always have antiseptic in the car and we give to customers.

Medical Support

Sophia Collection has appointed a doctor on call. We are also in contact with the local hospital of Santorini as well as a private health clinic.
Please note that the European Emergency Number is 112. Greece’s national COVID-19 line is 1135.

If you want to know more about the measures we are taking, in line with Greece’s National Health Protocol, please contact us at info@sophiasuites-santorini.com or consult with our staff at the reception.

We look forward to welcoming you soon and we wish you a pleasant and safe stay!

Sophia Collection, Santorini

PS: Our smiles will be hiding behind our masks