COVID-19 Update

The summer season is on and we cannot wait to welcome you to Sophia Collection! In light of the current pandemic, Sophia Collection intends on following the guidelines issued by the Greek government and the CDC, so you can enjoy your stay in complete peace of mind!

You may find below the health & safety measures we are taking in line with the official guidelines, to keep you and our staff safe.

General Health & Safety Measures

  • Our staff from all departments will be wearing a mask and disposable gloves at all times, keeping from guests a distance of at least 2m and avoiding handshakes.
  • Our staff has been trained in preventive measures and been provided with the necessary equipment.
  • An incident book will be filled in and kept on file.
  • Guests’ personal details will be asked upon arrival, will be kept on file and will be handed to the authorities if asked.
  • Hand sanitizer can be found at the reception, all public areas as well as in each room.
  • Social distancing reminders and floor signs can be found in all public areas.
  • Medical kits are available in case of someone not feeling well.
  • Check-in starts at 15:00 and check-out is until 11:00. This allows ample time for room cleaning, disinfection, and physical ventilation.

Reception

  • There is always hand sanitizer available on the reception desk.
  • All surfaces and high touch points are disinfected regularly, especially after someone has entered the room.
  • Only one person/room can enter the reception at a time.
  • Open-air check-in and check-out are possible.
  • Any bills and receipts will likely be sent by email.
  • Rooms’ keys are disinfected before they are delivered to the guest and after they are returned.
  • The reception door is always open for natural ventilation

Cleaning

  • Our housekeeping staff has been specially trained and equipped with masks, disposable gloves, disposable aprons, disinfectants, and steam cleaners.
  • All rooms are naturally ventilated and thoroughly cleaned after each departure with disinfectants and fabric surfaces are cleaned with a steam cleaner. High touchpoints are sprayed as well.
  • Room cleaning during guests’ stay is made only upon request. The same applies to fresh linens and towels.
  • Linens and towels are washed in high temperatures.
  • Turndown service is unfortunately no longer permitted.

Rooms

  • All items are removed from the room (menus, papers, glasses, bottle openers, cuttlery, kettles, coffee/sugar, decorative pillows, and decorative fabrics).
  • There is hand sanitizer in each room.
  • Min-Bars are not stocked with products but guests can order room service at no extra cost.
  • Indoor pools are not filled with water and cannot be used.
  • Breakfast as well as other meals and drinks will be delivered at the door of your room to avoid close contact between guests and the staff.
  • Visitors from outside the hotel are not permitted.
  • Breakfast and room service menus will be emailed to you upon check-in. You can place your order over the phone or through Whatsapp.

Main Pool (Sophia Boutique Hotel)

  • You will find several hand sanitizers around the pool
  • Up to 8 people are allowed in the main pool at the same time.
  • The sunbeds (per couple/room) are at least 2 meters apart
  • Pool towels are available in the rooms and by the pool.
  • All furniture and high touch points are disinfected after each guest.

Transfer

  • Hand sanitizer is available in the car.
  • The driver and the passengers must wear a mask.
  • Windows are kept open for natural ventilation.
  • We always have antiseptic in the car and we give to customers.

Medical Support

Sophia Collection has appointed a doctor on call. We are also in contact with the local hospital of Santorini as well as a private health clinic.
Please note that the European Emergency Number is 112. Greece’s national COVID-19 line is 1135.

If you want to know more about the measures we are taking, in line with Greece’s National Health Protocol, please contact us at [email protected] or consult with our staff at the reception.

We look forward to welcoming you soon and we wish you a pleasant and safe stay!

Kind regards,

Sophia Collection, Santorini

PS: Our smiles will be hiding behind our masks